FAQ

Our Approach

To us, clean means intentional. We design our products using thoughtfully sourced ingredients that are free from many commonly used toxins, including phthalates, known carcinogens, and hormone disruptors. Our goal is to create products that feel safe, refined, and effortless- never overwhelming.

All Rayne, Pure Coastal candles, reed diffusers, and room sprays are hand-poured in small batches in Louisiana. Our skin care and other household amenities are all made in the USA. We use vessels made in the USA whenever possible.

We choose a coconut soy wax blend for its clean burn, smooth appearance, and ability to carry fragrance softly throughout a space. It allows our scents to linger gently rather than dominate, creating a calm, relaxing, coastal atmosphere. Many of our clients' report they can use our products even with the worst of seasonal allergies and fragrance intolerances. 

Ingredients & Safety

We use certified clean fragrance oils rather than essential oils alone. While essential oils are natural, they are not always ideal or safe for candle use. Our fragrance oils are carefully selected to provide consistency, safety, and balance without compromising air quality.

Our products are made without many of the ingredients commonly associated with irritation or health concerns. While no candle is entirely risk-free, we take great care in choosing materials that align with our clean standards.

We design our products with safety in mind and recommend using them in well-ventilated spaces. Always keep candles and liquid products out of reach of pets and children, and discontinue use if sensitivity occurs.

Using Your Products

Trim the wick to ¼” before lighting. On the first burn, allow the wax to melt fully across the surface to prevent tunneling. Burn for up to 3–4 hours at a time for optimal performance.

Never burn a candle unattended, place it on a heat-safe surface, and discontinue use when ½” of wax remains.

Yes. Once fully cleaned, our glass vessels can be recycled or repurposed. Many customers reuse them as storage or décor. All our candle vessels are carefully chosen and are specifically designed for candle making. 

Orders & Gifting

Orders are processed quickly due to our small-batch production. If you need assistance, contact us as soon as possible and we’ll do our best to help.

Yes. Orders may be shipped directly to the recipient, and pricing is never included. Digital gift cards are also available.

Our full collection is available online. Select products may also be found in curated retail spaces and luxury vacation properties.

We currently do not offer payment plans.

Shipping & Delivery

Most orders ship within 2–5 business days. Processing times may vary during peak seasons or special releases.

We currently ship within the United States.

If your package arrives damaged or your tracking hasn’t updated after 48 hours, please contact us and we’ll assist promptly.

We choose packaging that balances protection with environmental responsibility, incorporating recyclable and biodegradable materials whenever possible

Returns

Due to the nature of our products, all sales are final. If there is an issue with your order, please reach out so we can make it right- you are a valued customer, always.

Partnerships

We partner with select retailers who share our values and aesthetic. Please contact us directly for wholesale inquiries. Or, shop our Faire storefront- we will send you our direct buy link on Faire.

Still Need Help?

If your question isn’t answered here, we’re always happy to assist. Reach out through our contact page and someone from our team will be in touch.